If you are having trouble scanning your identity document, you can take a photo of your document on both sides and in colour and upload the photo to our system by using the option Load Document from your mobile phone. If you are still experiencing difficulties, you can send it to the following email address: ( ) , or call our Customer Services hotline on (+34) 917 011 280. We will be glad to help.
Articles in this section
- Is there a minimum or maximum limit to the amount sent?
- Accumulated limit
- I am having trouble uploading my scanned document. What can I do about it?
- Why do I have to sign up with Clicktransfer to send money?
- Why do I have to scan my identity document to send money?
- Which identity documents are accepted?
- What happens when my identity document expires?