If you wish to lodge a complaint, you can do so by sending us an email, by phone or using the online form. If you have a question or problem regarding a specific operation you can start an incident report from the Operations Log. You can also find forms for lodging a complaint or making suggestions in the Contact section.
Articles in this section
- When can I send money?
- Is it necessary for my beneficiary to have a phone number?
- What hours are Customer Services available?
- How do I lodge a complaint?
- Where can you send money to with Clicktransfer?
- From which countries can you send money using Clicktransfer?
- How do I know if they money I've sent has been delivered?
- Can an operation be cancelled and my money returned?
- What happens if the beneficiary's account information I provide is incorrect and I don't realise?
- I have transferred money but never received a confirmation email. What happened?