For security reasons, we need to make sure that we are returning the money to the same person who paid for the transfer. So, if you used a bank transfer to pay for your operation, we need a bank statement or document with your full name and account number on it so that we can verify that you are you.
Articles in this section
- What does “Pending Cancellation” mean?
- What does it mean that my transfer is “Cancelled”?
- My recipient has informed me that he/she has not yet received my transfer. What happened?
- Can I change the information of my transfer?
- What does "100% money back guarantee" mean?
- Can I cancel a transfer and get a refund?
- How will I receive my refunded money?
- Why does Clicktransfer request a bank statement to give me refund?
- How can I file a complaint?
- How can I file a claim in Europe?