Frequently Asked Questions
Como podemos ajudar você?
How do I get started?
- What platforms can I use Clicktransfer on?
- Do I need to sign up for an account to use Clicktransfer services?
- Is there a fee to sign up for an account on Clicktransfer?
- What information do I need to have in advance in order to sign up?
- How do I sign up?
- When signing up, what nationality do I select if I have more than one nationality?
Clicktransfer Basics
- What are the advantages of transferring money with Clicktransfer?
- What countries can I transfer money from using Clicktransfer?
- Where can I transfer money to with Clicktransfer?
- How is the money delivered to my recipient?
- How long will my transfer usually take?
- When can I transfer money?
Tips
- What are the Clicktransfer transfer limits?
- If you use one of the same banks as Clicktransfer does, use that account to pay for your transfer! Learn more.
- Why do I have to do my first transfer using my bank account? Why can't I use a different form of payment?
- I am having trouble uploading my copy of my government-issued ID. What do I do?
- I am not receiving SMS messages from Clicktransfer. What do I do?
- One of the fields that I am trying to fill in is giving me an error message. What do I do?
My Account
- Which government-issued ID’s are accepted?
- Why do I have to send a copy of my government-issued ID in order to transfer money?
- What happens when my government-issued ID associated to my Clicktransfer account expires?
- How do I upload my government-issued ID?
- I am having trouble uploading a copy of my government-issued ID. What do I do?
- How can I add and delete recipients?
Fees & Exchange Rates
- What are the Clicktransfer transfer limits?
- How much does it cost to transfer money with Clicktransfer?
- Learn more about our exchange rates and how we offer you the best options for your transfers.
- What does the Price Calculator do?
- Why is my transfer's exchange rate not the same as what the Price Calculator had showed me?
- How does "Include Commission" work?
Track Your Transfer
- How can I check the status of my transfer?
- What does “Ongoing” mean in the status bar of my transfer?
- What does the “Validating operation” status mean?
- What does “Repeat operation” mean?
- Can I change the information of my transfer?
- What does “Pending Cancellation” mean?
Methods of Delivery
- How do I know if the money I’ve sent has been delivered?
- What currency will my recipient get the transfer in?
- How is the money delivered to my recipient?
- How long does my recipient have to pick up the money? What if they don’t pick it up?
- What are the payment conditions?
- What are the payout locations?
Methods of Payment
- How do I pay for my transfer?
- Which currencies can be sent and received?
- What are the Clicktransfer transfer limits?
- What fees does Clicktransfer charge for its services?
- Why do I have to do my first transfer using my bank account? Why can't I use a different form of payment?
- "My discount or promotional code has not been applied to my transfer. What do I do? "
Legal
- What are Clicktransfer's Terms and Conditions?
- I do not want to share personal information/government-issued ID. What do I do?
- I am a minor. Can I use Clicktransfer services?
- How can I exercise my opt-out rights regarding my personal information?
- How can I file a complaint?
- How can I file a claim in Europe?
The Recipient
- How can I add and delete recipients?
- Will Clicktransfer let me know if my recipient has collected the money?
- I want to resend a transfer to one of my recipients. How can I do that?
- My recipient has informed me that he/she has not yet received my transfer. What happened?
- How much money can be received by my recipient?
- What currency will my recipient get the transfer in?
Cancellations & Refunds
- What does “Pending Cancellation” mean?
- What does it mean that my transfer is “Cancelled”?
- My recipient has informed me that he/she has not yet received my transfer. What happened?
- Can I change the information of my transfer?
- What does "100% money back guarantee" mean?
- Can I cancel a transfer and get a refund?
Communications & Customer Service
- How can I contact you?
- What hours is customer service available?
- Can I get email and SMS confirmations?
- Why do I have to receive the SMS codes?
- Why didn’t I receive the account confirmation email?
- I successfully transferred money with Clicktransfer, but I never received a confirmation email. What happened?
Security, Data Protection & Fraud Prevention
- What does Clicktransfer do to protect my information?
- Is my money safe?
- Learn more about how to protect against phishing and online scams.
- What hours is customer service available?
- How can I manage my Cookies?
- What is Clicktransfer's Privacy Policy?
Try the Clicktransfer App!
- What is the Clicktransfer App?
- I already have a Clicktransfer account. Do I have to make a new one to use the app?
- Where do I download the app?
- Will I lose my transfer history and favorites if I use the app instead of the website?
- Do I have to upload my government-issued ID or do I need to scan them?
- What does the app use my location for?