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  2. Cancellations & Refunds

Cancellations & Refunds

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  • What does “Pending Cancellation” mean?
  • What does it mean that my transfer is “Cancelled”?
  • My recipient has informed me that he/she has not yet received my transfer. What happened?
  • Can I change the information of my transfer?
  • What does "100% money back guarantee" mean?
  • Can I cancel a transfer and get a refund?
  • How will I receive my refunded money?
  • Why does Clicktransfer request a bank statement to give me refund?
  • How can I file a complaint?
  • How can I file a claim in Europe?
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