My recipient has informed me that he/she has not yet received my transfer. What happened?

Some payment agencies take longer than others to process payments. The time until delivery depends on the payment conditions of each payment agency, which you can see as you are creating your transfer. Additionally, remember to keep in mind the schedules and holidays of the destination countries, as this could impact the time it takes for your recipient to receive the money.

Always make sure to first check the status of your transfer online or on the Clicktransfer App. If you have any questions or concerns, contact us so that we can help.