How long does my recipient have to pick up the money? What if they don’t pick it up?

If the transfer was sent to the recipient’s bank account, the funds will appear there as soon as your selected payment agency confirms the account information.

If your recipient must go pick-up the funds in person, they have 90 days to do so. If they do not collect the money within this 90-day period, we will try to return the transfer to you.

Please also keep in mind the schedules of the payment agencies and the holidays celebrated in the destination country, which could make the transfer process take a bit longer.

If you have any other questions regarding this, please learn more about our policies here, or contact our Customer Service Team for more information.