Frequently Asked Questions
How can we help you?
How do I get started?
- What platforms can I use Clicktransfer on?
- How to fill in the fields of first and last name?
- I filled in the wrong information when signing up. What can I do now?
- I am a resident in several countries. Which country of residence should I select when signing up?
- I filled in the wrong email or cell phone by accident when signing up. What do I do?
- It says my cell phone number has already been registered with a Clicktransfer account. What do I do?
Clicktransfer Basics
- What are the advantages of transferring money with Clicktransfer?
- How is the money delivered to my recipient?
- What countries can I transfer money from using Clicktransfer?
- When can I transfer money?
- Can I transfer money from a corporate account?
- What is a payment agency?
Tips
- What are the Clicktransfer transfer limits?
- One of the fields that I am trying to fill in is giving me an error message. What do I do?
- I am having trouble uploading my copy of my government-issued ID. What do I do?
- I am not receiving SMS messages from Clicktransfer. What do I do?
- I accidentally sent more money than needed to pay for my transfer. What do I do?
- I want a certificate with all my transfers. Can I get that?
My Account
- Which government-issued IDs are accepted?
- How do I upload my government-issued ID?
- What happens when my government-issued ID associated to my Clicktransfer account expires?
- Why do I have to send a copy of my government-issued ID in order to transfer money?
- How can I add and delete recipients?
- I am having trouble uploading a copy of my government-issued ID. What do I do?
Fees & Exchange Rates
- Learn more about our exchange rates and how we offer you the best options for your transfers.
- What are the Clicktransfer transfer limits?
- What does the Price Calculator do?
- How much does it cost to transfer money with Clicktransfer?
- Why is my transfer's exchange rate not the same as what the Price Calculator had showed me?
- What does it mean that my transfer is “Cancelled”?
Track Your Transfer
- How can I check the status of my transfer?
- What does “Pending Cancellation” mean?
- How do I know if the money I’ve sent has been delivered?
- My tansfer status hasn't changed in a few days. What is going on?
- What are the payment conditions?
- How long does my recipient have to pick up the money? What if they don’t pick it up?
Methods of Delivery
Methods of Payment
- What fees does Clicktransfer charge for its services?
- Which currencies can be sent and received?
- How long will it take for my payment to go through?
- I have not paid for my transfer yet. How do I make the payment?
- My discount or promotional code has not been applied to my transfer. What do I do?
- What is an International Bank Account Number (IBAN)?
Legal
The Recipient
- What currency will my recipient get the transfer in?
- How is the money delivered to my recipient?
- Will Clicktransfer let me know if my recipient has collected the money?
- I want to resend a transfer to one of my recipients. How can I do that?
- How long does my recipient have to pick up the money? What if they don’t pick it up?
- My recipient has informed me that he/she has not yet received my transfer. What happened?
Cancellations & Refunds
- What does it mean that my transfer is “Cancelled”?
- Can I cancel a transfer and get a refund?
- Why does Clicktransfer request a bank statement to give me refund?
- How will I receive my refunded money?
- What does "100% money back guarantee" mean?
- My recipient has informed me that he/she has not yet received my transfer. What happened?
Communications & Customer Service
- How can I contact Clicktransfer?
- What hours is customer service available?
- Why didn’t I receive the account confirmation email?
- I successfully transferred money with Clicktransfer, but I never received a confirmation email. What happened?
- I do not want to keep receiving emails from Clicktransfer. What can I do?
- Why do I have to receive the SMS codes?
Security, Data Protection & Fraud Prevention
- Is my money safe?
- What is Clicktransfer's Privacy Policy?
- How can I manage my Cookies?
- How can I file a claim in Europe?
- What hours is customer service available?
- Learn more about how to protect against phishing and online scams.
Try the Clicktransfer App!
- Where do I download the app?
- I can't find the app in App Store/Google Play Store. What do I do?
- I already have a Clicktransfer account. Do I have to make a new one to use the app?
- Will I lose my transfer history and favorites if I use the app instead of the website?
- Do I have to upload my government-issued ID or do I need to scan them?
- What does the app use my location for?